Stonewood Studio

Return & Replacement

We take pride in our quality. If something isn’t right, we’re here to make it right.

Our Commitment

Damaged or Defective Products

If your product arrives damaged, please reach out to us within 48 hours of delivery with clear photos or a video of the product and its packaging. After verification, we will offer:

  • A free replacement of equal value
  • Store credit or a refund, as applicable

Returns

Made-to-Order Policy

As our products are handcrafted and made-to-order, we do not accept returns for change of mind. Each piece is created specifically for you — and that dedication begins the moment your order is placed.

Timeline

Replacement Processing

Approved replacements are processed with the same care as your original order — within 15–20 business days. We’ll keep you informed every step of the way.

Good to Know

Non-Eligible Cases

The following are not covered under our replacement policy:

  • Minor variations in texture, colour, or finish — these are natural characteristics of stone
  • Damage caused by misuse or improper handling after delivery

Natural stone is never uniform — slight variations in pattern and tone are what make each piece one of a kind.